Contact
At Stanza, we believe that hospitality begins long before you even walk through your door. We love making you feel at home from the first message, the first call, or even that first curious glance at our website.
QUESTIONS FROM THE TRAVELING COMMUNITY
Frequently Asked Questions
We know that every detail counts when planning your stay. Here we've compiled the most frequently asked questions so you have all the information at your fingertips. If you can't find what you're looking for, contact us! We'd be happy to help.
1Where is the hotel?
We are located at 13 Alvaro Obregón Avenue in Colonia Roma, Mexico City, across from Pushkin Park, close to restaurants, galleries, and cultural attractions so you can enjoy your stay to the fullest.
2What breakfast options do you have?
We offer a buffet and à la carte breakfast, with fresh dishes and children's options, as well as optional room service.
3What are the check-in and check-out times?
Check-in begins at 3:00 PM and check-out is until 11:00 AM. If you require early check-in or late check-out, we can accommodate this subject to availability.
4Do you guarantee the best rate?
By booking directly through our official website, you'll always get the best rate. Found a lower price on another platform? We'll beat it!
5Does the hotel have parking?
Yes, we offer free private parking for guests, with no advance reservation required.
6Do you accept children and what is the policy for them?
Yes, children under 13 stay free when sharing a room with adults. Additional charges apply for additional guests.
7Do you accept pets?
Pets are not allowed at Stanza Hotel to ensure the comfort of all our guests.
8Is it necessary to provide a credit card to guarantee the reservation?
Yes, we require a credit card to hold the first night's deposit. No charges are made at this time; the hold is simply a guarantee to secure your room. You can pay upon arrival with any payment method.
9Does the hotel offer activities or tours?
Yes, through our Tour Desk we offer personalized advice on tours, cultural classes, and bike or walking tours so you can enjoy an authentic experience.
10Do you offer transportation to and from the airport?
Yes, we offer a safe and reliable airport transfer service with a professional driver.
11Are reservations allowed for groups or private events?
Yes, we accept group reservations. Please ask about our special rates for groups and events.
READY TO BOOK? TAKE ADVANTAGE OF THE FALL PROMO!
This autumn, experience Mexico City with a 40% discount.
Validity: June 30 to August 30, 2025
Enjoy this unmissable discount in lodging at Stanza Hotel, located in the Roma neighborhood, the cultural heart of Mexico City.
Use the summer code OTONO25 when booking and save up to 40%. Do not miss this unique opportunity for your next cultural adventure!
